Frequently Asked Questions
Everything you need to know about LoadIt and the early adopter programme.
What is LoadIt?
LoadIt is a production planning platform built specifically for garment and apparel factories. It gives you a visual planning board where you can place orders across production lines, and an AI engine that automatically builds your plan, detects problems, and suggests fixes. Think of it as replacing your Excel planning sheets with something that actually thinks for you.
Who is LoadIt for?
Production planners, factory managers, and merchandisers at garment manufacturing operations. If you are currently planning production using Excel, legacy desktop tools, ERP modules, or any combination of spreadsheets and manual processes, LoadIt is built to replace that workflow.
How do I get started?
Apply through our early adopter programme on the website. Once accepted, you will land straight on a live planning board with a realistic demo factory (14 lines, 35+ orders). You can drag orders, try auto-plan, and explore every feature. When you are ready to use your own data, the setup wizard walks you through configuring your factory and importing orders from Excel.
What is the early adopter programme?
We are selecting a small group of factories to use LoadIt before public launch. Early adopters get full platform access for 6 months, completely free, in exchange for using the tool with real data and sharing regular feedback. We review every application and respond within 48 hours.
Is the early adopter programme really free?
Yes, completely free for 6 months. No credit card required. No hidden charges. No feature restrictions. Accepted factories get full access, including importing real orders, inviting their team, and using AI planning features.
How are early adopters selected?
We look for factories that are actively planning production (not just evaluating software), have the authority to make tool adoption decisions, and are willing to provide honest feedback. Factory size, location, and current planning methods all factor into selection. We are looking for a diverse group of factories to ensure LoadIt works across different operations.
What happens after 6 months?
We will give you at least 30 days notice before any charges apply. You will have three options: continue with a paid subscription, export all your data and close your account, or do nothing (your data will be retained for 30 days then deleted). We will announce pricing before the free period ends.
How do I earn the 50% discount?
Early adopters who actively use LoadIt and share regular feedback qualify as active partners. This means importing and planning with real orders, having at least one planner using the tool weekly, and completing a short monthly feedback check-in. Active partners get 50% off their entire first year of paid subscription.
Is my production data safe?
Yes. Your data is encrypted at rest (AES-256) and in transit (TLS 1.2+). Each company's data is isolated using PostgreSQL Row Level Security, meaning no other factory can see your data. The AI processes your data in isolation and never combines it with other customers' information.
Can other factories see my data?
No, never. LoadIt uses strict multi-tenant isolation. Your orders, efficiency numbers, buyer information, and factory configurations are completely invisible to other users. Even our support team accesses data only with your permission for troubleshooting.
Can I export my data?
Yes, at any time. LoadIt supports Excel export for orders, production data, and factory configurations. Your data belongs to you. If you decide to leave, you can take everything with you.
Do you use my data to train AI models?
No. Your production data is never used for AI model training. The AI recommendations are generated using your data in real time, but your data is not stored or used for any purpose beyond serving your planning needs.
What can the AI actually do?
Three things. First, auto-planning: it places all your unplanned orders onto the best production lines in one click, respecting ship dates, material availability dates, learning curves, style changeovers, and capacity constraints. Second, fix suggestions: when something goes wrong (a fabric delay, low efficiency, absenteeism), it detects the gap and suggests your best options to recover. Third, monitoring: it tracks every order against the plan in real time, flags orders at risk, and shows margin impact when you move orders between lines.
Can I import my existing orders from Excel?
Yes. LoadIt's Excel import auto-detects common column names (PO Number, Buyer, Style, Quantity, Ship Date, SMV, Fabric Expected Date, Trim Expected Date, and more). It handles different date formats, creates new styles automatically, and flags any issues row by row. Most factories get their first import done in under 5 minutes.
Does it track material availability?
Yes. Each order can have expected in-house dates for fabric and trims. The AI uses these dates when building the plan, so it will not schedule an order to start before the materials arrive. If a material date changes, the plan adjusts. The summary panel flags any orders where materials arrive after the planned production start.
Can I manually place orders or does the AI decide everything?
Both. The AI builds an initial plan automatically, but you are always in control. You can drag any order to a different line or date, and the board recalculates everything in real time. Unplanned orders appear in an order pool at the bottom of the board where you can drag them onto lines manually. The AI suggests, you decide.
Can my team use it too?
Yes. LoadIt supports multiple user roles: Owner, Planner, Supervisor, Merchandiser, and Viewer. Each role sees different features and has different permissions. You can invite team members from within the platform.
Does it work on mobile?
LoadIt is designed primarily for desktop use (the planning board needs screen space). It works for viewing on tablets, but active planning is best done on a laptop or desktop.
Can I manage multiple factories?
Yes. LoadIt supports multiple factories under one account. Each factory has its own lines, styles, and orders. The Group Radar view gives you a consolidated view across all plants, and you can switch between factories with one click.
What support do I get?
Email support at hello@loadit.live. Early adopters also get direct access to the product team for feedback and feature discussions. We are a small team building this product alongside our early users, so expect personal, responsive support.
I found a bug. What do I do?
Email us at hello@loadit.live with a description of what happened and a screenshot if possible. Bug reports are incredibly valuable to us. We typically respond within 24 hours.
I have a feature request. Will you build it?
We read every feature request. Early adopter requests go directly into our roadmap prioritisation. We cannot build everything, but if multiple factories need the same thing, it moves up fast. This is exactly why we run the early adopter programme: to learn what real planners actually need.